Policy documents
General Terms and Conditions
Navani Menopause clinic is a private health clinic and referral from your GP/consultant is not required. However in some cases Dr Navani may request additional information from your GP about your medical conditions and tests . Please let her know if you don’t want us to approach your GP.
Consultation fees must be paid in full prior to the consultation via BACS transfer or credit card.
Additional charges will have to be paid to the laboratory for investigations, and for prescriptions or extra letters as required.
Emergency care, out of hours service is not provided by this clinic.
Dr Navani reserves the right to decline access to the services
This service has a zero tolerance for any violent , threatening or abusive behaviour .
Website terms and conditions
The content of the website is subject to change and is for general information and not specific to individual patient needs or a substitute for professional advice and care.
The website uses session cookies and these are stored in the web browser while you are looking at the website .
External links are included in this website and Navani Menopause clinic does not take any responsibility for their content and this is not governed by The Privacy policy .
Cancellation and pricing policy
Please try and give as much notice as possible if you wish to cancel your appointment, to allow this appointment slot to be offered to another patient .
You can cancel at any time via the Heydoc appointment system.
Full refund will be provided for appointments cancelled with more than 48 hours notice.
Cancellations requested with less than 48 hours notice will be given a 50% refund.
The fee structure is subject to change without notice but you will be charged the applicable fees at the time of your booking.
Complaints policy
The clinic is committed to providing the highest standard of care to every patient. Constructive feedback on your visit is always welcome as Dr Navani strives to improve the patient experience.
Complaints about the service can be sent by e mail to [email protected]
Your complaint will be acknowledged within 3 working days. A full investigation will be carried out following which you will be contacted to discuss and resolve the issue/s. You will receive a full written response within 20 working days of the complaint being received. If a full response cannot be given within 20 working days, you will be informed explaining the reason for the delay.
In certain cases a refund may be given.
Patients can lodge a complaint with the Information Commissioners Office
(ICO) , if they feel their rights such as storage, use and processing your data have been breached at https://ico.org.uk/make-a-complaint/
I would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact me in the first instance.
Dr Manju Navani’s Practice Privacy Policy
Please read the following carefully to understand how we process your personal data.
This is a virtual clinic based in Alderley Edge, Cheshire.
Dr Navani is committed to ensure your privacy is protected and any information shared with her by which you can be identified will only be used in accordance with this privacy statement. She complies fully with the data protection legislation in the UK (“Data Protection Laws”) and with all applicable clinical confidentiality guidelines.
This privacy policy explains when and why she collects personal information, how she uses it, the conditions under which she may disclose it to others and how it is kept secure.
By providing your personal data or by using the services, website or other online or digital platform(s) you are accepting or consenting to the practices as described or referred to in this Privacy Policy.
Privacy policy
Your personal data is protected in accordance with General Data Protection Regulation (GDPR). Please let the clinic know if any of your personal details change.
This policy explains how personal information about you is collected, processed and protected through the use of the website www.navanimenopauseclinic.com
Your medical notes including consultation information is stored within a hosted practice management system Heydoc which has been rebranded as Semble at
Semble Technology Limited
Huckletree Shoreditch
18 Finsbury Square
London
EC2A 1AH
Semble is UK-based and GDPR compliant with:
When do we collect personal data about you?
We may collect personal data about you if you:
e mail, social media or in person
What data do we collect?
We collect information that you give us when you enquire or become a customer or patient of us includes the following
The data that we request from you may include sensitive personal data. This includes information that relates to the mental or physical health or racial or ethnic origin (which may include children’s data).
By providing us with sensitive personal data, you give us your explicit consent to process this sensitive personal data for the purposes set out in this Privacy Policy.
This information may be used to
Information sharing will be done with your consent. We maintain our duty of confidentiality to you at all times
There are certain situations where information may need to be passed on to others and these include
Local information sharing : You will be asked whether you consent to documentation about your contacts in the service being shared with your NHS GP or any secondary care health professionals involved in your care.
In all cases, your information is only accessed and used by authorised staff who are involved in providing or supporting your direct care.
You can object to your personal information being shared with other healthcare providers but should be aware that this may, in some instances, affect your care as important information about your health might not be available to healthcare staff in other organisations. If this limits the treatment that you can receive then the clinic staff will explain this to you at the time you object.
Safeguarding
To ensure that adult and children’s safeguarding matters are managed appropriately, access to identifiable information will be shared in some limited circumstances where it’s legally required for the safety of the individuals concerned.
Do we share your data with any third parties or subcontractors ?
We do not share your data with any third parties without your consent, except we may pass your information to agents, subcontractors with the purpose of them providing services to you.
What is the time period for storage of your data
The time period that we will keep information for will vary depending on what the information is used for. Unless there is a specific legal requirement to the contrary, we will keep information in a form which permits identification of Data Subjects only for as long as it is necessary for the purposes for which we process it. Once the requirement to hold the data is complete, appropriate measures will be taken to delete the data in line with the terms of the GDPR. Data maybe processed for audit purposes , but in such cases it will be anonymised.
Your rights to your personal data
Under the Data Protection Act 2018 everybody has the right to see, or have a copy, of data we hold that can identify you, with some exceptions. You do not need to give a reason to see your data. Under special circumstances, some information may be withheld.
Your request must be made in writing (which can be by email).
You will receive a response within 30 days.
You will need to give adequate information (for example full name, address, date of birth, reference number and details of your request) so that your identity can be verified and your records located.
There will be a fee for the administration of the request in certain instances (e.g. where a duplicate copy is requested).
If you wish to have a copy of the information we hold about you, please contact: [email protected]
If you are not happy with any aspect of how we use and collect your data please do contact the clinic via [email protected]
You have the right to withdraw consent for us to share your personal information (Opt-Out) .
You do also have the right to complain to the Information Commissioner’s Office
at www.ico.org.uk.
Notification
The Data Protection Act 2018 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.
This information is publicly available on the Information Commissioners Office website www.ico.org.uk. This practice is registered with the Information Commissioners Office (ICO - 00010415818).
Phone: 0303 123 1113
COOKIE POLICY
When you visit this website , our server will record your computers IP address and the time and duration of your visit.
How do we use Cookies?
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A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this site, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.
